Balaji Gopinath
Balaji Gopinath
PMP® | CSM® | Program Management & Data-driven Transformation
I combine program governance, automation & analytics to deliver audit-ready enterprise programs.
Executive Summary
Program Management Expert with 7+ years of experience delivering cross-functional initiatives across telecom and e-commerce. Certified PMP® and CSM®, skilled at program governance, automation-driven transformation, and enterprise BI reporting. Adept at aligning diverse stakeholders (Sales Ops, Finance, Compliance, Architecture, Automation) to deliver scalable programs with measurable efficiency gains. Hands-on expertise in JIRA, Power BI, and Agile delivery frameworks, with a proven track record of enabling executive decision-making through governance, reporting, and delivery excellence.
AI-Driven Transformation
Orchestrated deployment of an enterprise-scale LLM-powered contract management program at Verizon, projected to deliver 15% OPEX savings while accelerating deal assurance and governance.
Enterprise Automation Leader
Directed end-to-end automation of RFP and operational workflows, achieving a 30% cycle-time reduction and enabling real-time executive visibility across global business operations.
Data-Driven Decision Enablement
Designed and scaled a Power BI enterprise reporting framework, reducing reporting errors by 30% and empowering multi-level leadership with real-time program health, revenue, and risk insights.
Career Journey
A timeline of my professional experience, highlighting key responsibilities and impact at each stage.
Program Management Analyst
Verizon
"Championed LLM-powered solutions and automated key operational workflows, driving efficiency and governance."
- Championed deployment of LLM-powered contract management solutions, integrating AI-driven pipelines into deal assurance workflows.
- Directed cross-functional programs to automate RFP and operational processes.
- Designed and deployed Power BI enterprise dashboards to track program health, revenue, and risk.
- Established QA governance frameworks to reduce audit exceptions and stabilize deal assurance lifecycle outcomes.
- Acted as a central liaison between product owners, architecture, and automation teams.
Program Management Specialist
Amazon
"Developed KPI frameworks and standardized risk protocols, improving compliance and governance."
- Developed KPI frameworks and integrated metrics into executive dashboards for WBR/MBR leadership reviews.
- Assisted in standardizing documentation and risk protocols, closing compliance gaps and improving governance.
- Contributed to enterprise-wide training in blueprinting, FMEA, BCP, and change management.
- Supported continuous improvement programs that enhanced team productivity and project efficiency.
Retail Operations - Associate
Amazon
"Conducted competitive pricing analysis and automated audit workflows, improving compliance accuracy."
- Conducted competitive pricing analysis and automated audit workflows, improving compliance accuracy and ensuring fair market positioning.
- Partnered with global stakeholders to standardize operational procedures across multiple marketplaces, ensuring consistent customer experience.
Flagship Projects & Case Studies
A deep-dive into key initiatives, showcasing challenges, actions, and quantifiable outcomes.
LLM-Powered Contract Management
Program Management Analyst
15%
Projected OPEX Savings
Orchestrated deployment of an enterprise-scale LLM-powered contract management program.
Cycle Time (Days)
30RFP & Operational Workflow Automation
Program Lead
30%
Cycle-Time Reduction
Automated RFP workflows using Slack, Google Sheets & Jira.
Manual Tasks
5Power BI Enterprise Reporting Rollout
Program Lead
30%
Reporting Error Reduction
Designed and scaled a Power BI enterprise reporting framework.
Time to Insight (Hrs)
4Governance & Risk Standardization
Program Management Specialist
15%
Reduction in Governance Gaps
Standardized enterprise risk and compliance protocols at Amazon.
Audit Findings
5Skills & Tooling
A curated list of my technical and functional capabilities, from program leadership to data analysis tooling.
Program Leadership
Agile & Delivery
Data & Reporting Tools
Process & Automation
Role Fit: Program Management Intermediate Analyst
A direct mapping of the role's responsibilities to my experience and demonstrated results. This illustrates my strong fit for the position at Citi.
Let's Connect
I'm always open to discussing new opportunities in program management, automation, and data-driven transformation. Feel free to reach out via email, schedule a meeting, or download my portfolio for your records.